General Pricing Information

The Willough at Naples Hospital is committed to providing meaningful information to our patients related to financial obligations for healthcare services. It is our intent with this website to publish our financial assistance policies and the pricing ranges for our most common services. In order to provide you with information that is helpful based on your personal healthcare coverage, we must first differentiate between patients with some form of insurance or governmental coverage, like Medicare or Medicaid, and patients without insurance or coverage.

If you have some form of insurance coverage please click insured.

Most Major Insurance Plans Accepted

The following is a partial list of the many insurers who cover care at The Willough at Naples:

Please note that this is not a complete list of insurance companies whose policies may cover treatment at The Willough at Naples. If you do not see your provider on this list, please contact us.

Obtaining an Estimate
In order to provide insured patients with the most accurate estimate based on your specific plan coverage and prospective services, please contact our admissions department at (800) 722-0100 and one of our admissions representatives will be happy to assist you. We will provide you an estimate within 7 business days after receipt of your request.

Prior To Your Call
Prior to your call, it is important that you contact your insurance company to ensure that the services required are “covered services”. In the event that they are not a covered service under your plan, please refer back to our uninsured information.

You will also need to contact your physician’s office to get the specific diagnosis or procedure description.

When you call our admissions department, please have the following information available, so that we can provide you with the most accurate estimate possible:

  • Your Insurance Card – please have your card available so that if needed, we can get the following information from you: name of insurance company, type of policy (e.g. HMO, PPO, POS, Indemnity), policy holder’s name, group name and number, policy number, insurance company phone number.
  • Policyholder’s Personal Information – it is possible that the insurance company will want us to verify the Social Security Number and date of birth of the person who is named as the primary insurance policy holder.

During your call, we will attempt to verify your specific insurance benefits to provide the most accurate representation of your estimated financial obligation based on your specific coverage.

Your Hospital Bill
This is how our billing process usually works. A claim will be sent to your insurance company shortly after your services are complete.

After your insurance company receives the claim, the insurance company may contact you for additional information. Please respond to your insurance company’s questions as quickly as possible so their payment to us is not delayed.

It usually takes 30 – 45 days for your insurance company to pay your claim. After your insurance company pays us, we will provide you with information about any amount you may still owe.

Please keep in mind that your policy is a binder between you and your insurance company. If you did not follow your insurance plan’s terms, they may not pay for all or part of your care.

Financial Disclosure

Similar to your visits to your physician’s office, we will ask you for your co-payment, coinsurance and/or deductible payment at time of your services based on your specific insurance benefits. We accept major credit cards, checks, money orders and cash.

Your personal physician or other physicians providing you with services related to your hospital stay or visit will bill you separately. Independent laboratory will also bill you separately for lab work. If ambulatory services were used those would also be separately.

 

Inpatient

  • Detox $1,500 per day
  • Residential Treatment $1,500 per day
  • Psychiatric Treatment $1,500 per day
  • Dual Diagnosis $1,500 per day

Outpatient

  • Partial Hospitalization Program $660 per day
  • Intensive Outpatient $165 per session

What is not included in our estimates

Your personal physician or other physicians providing you with services related to your hospital stay or visit will bill you separately. Independent laboratory will also bill you separately for lab work. If ambulatory services were used those would also be separately.

Advanced Estimates

More detailed pricing information is available. If our estimated pricing information does not appear to cover your service, or if you feel you will have complicating factors requiring a more detailed query, you may call our representatives for a good faith estimate at (800) 722-0100. We will provide you an estimate within 7 business days after receipt of your request.

Where did this data come from?

We pulled data from the most recent calendar year to determine pricing on our most common services.

If the hospital has not had at least 5 patients in the past year utilizing that service, “N/A” will appear in the pricing range. “Hospital Stay range” refers to an average length of stay in the hospital. Any hospital advertised prices or flat rates will supersede these rates.

Uninsured Disclaimer

The Willough at Naples Hospital makes no guarantees regarding the accuracy of the pricing information provided by this website. A final bill for services rendered at The Willough at Naples Hospital may differ substantially from the information provided by this website, and The Willough at Naples Hospital shall not be liable for any inaccuracies.

Because our goal is to provide consumers with helpful information, we feel it is our responsibility to explain some of the complications involved in determining a patient’s bill. Providing you with an estimate of your potential costs is an imperfect process and although we would like to guarantee our pricing estimates, it would be inappropriate to do so. You see, when you have services at our facility, your costs may be less or more than what we estimated because of a number of reasons. All estimates are based on information provided to us by a prospective patient and we compare that information to our hospital’s historical pricing for comparable services. We cannot predict or estimate for changes in treatment decisions, unforeseen complications, and additional tests or procedures ordered by a physician, among other things.

Charity Care

Willough at Naples will provide discounts to persons who qualify for Charity Care / Financial Aid based primarily on the person’s ability to pay. Patients will need to present evidence of family income and size of family. Charity Care is the provision of free medical services to persons who are determined to be unable to pay for their care based on their financial situation.

Collection Policy

Hospital may employ reasonable collective efforts to obtain payment from patients. General collection efforts may include issuing patient statements to the patient or guarantor. Hospital shall develop procedures to ensure that patients questions and complaints about billing are researched and corrected where appropriate with timely follow up.

Financial Disclosure

The Willough at Naples Hospital makes no guarantees regarding the accuracy of the pricing information provided herein. The pricing information provided by this website is strictly an estimate of prices, and The Willough at Naples Hospital cannot guarantee the accuracy of any estimates. All estimates are based on information provided by a prospective patient and do not include, among other things, any unforeseen complications, additional tests or procedures, and non-hospital related charges, any of which may increase the ultimate cost of the services provided. Any prospective patient should understand that a final bill for services rendered at The Willough at Naples Hospital may differ substantially from the information provided by this website, and The Willough at Naples Hospital shall not be liable for any inaccuracies.

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