Obtaining an Estimate
In order to provide insured patients with the most accurate estimate based on your specific plan coverage and prospective services, please contact our admissions department at (800) 722-0100 and one of our admissions representatives will be happy to assist you. We will provide you an estimate within 7 business days after receipt of your request.
Prior To Your Call
Prior to your call, it is important that you contact your insurance company to ensure that the services required are “covered services”. In the event that they are not a covered service under your plan, please refer back to our uninsured information.
You will also need to contact your physician’s office to get the specific diagnosis or procedure description.
When you call our admissions department, please have the following information available, so that we can provide you with the most accurate estimate possible:
- Your Insurance Card – please have your card available so that if needed, we can get the following information from you: name of insurance company, type of policy (e.g. HMO, PPO, POS, Indemnity), policy holder’s name, group name and number, policy number, insurance company phone number.
- Policyholder’s Personal Information – it is possible that the insurance company will want us to verify the Social Security Number and date of birth of the person who is named as the primary insurance policy holder.
Similar to your visits to your physician’s office, we will ask you for your co-payment, coinsurance and/or deductible payment at time of your services based on your specific insurance benefits. We accept major credit cards, checks, money orders and cash.
Your personal physician or other physicians providing you with services related to your hospital stay or visit will bill you separately. Independent laboratory will also bill you separately for lab work. If ambulatory services were used those would also be separately.
During your call, we will attempt to verify your specific insurance benefits to provide the most accurate representation of your estimated financial obligation based on your specific coverage.
Your Hospital Bill
This is how our billing process usually works. A claim will be sent to your insurance company shortly after your services are complete.
After your insurance company receives the claim, the insurance company may contact you for additional information. Please respond to your insurance company’s questions as quickly as possible so their payment to us is not delayed.
It usually takes 30 – 45 days for your insurance company to pay your claim. After your insurance company pays us, we will provide you with information about any amount you may still owe.
Please keep in mind that your policy is a binder between you and your insurance company. If you did not follow your insurance plan’s terms, they may not pay for all or part of your care.
The Willough at Naples Hospital makes no guarantees regarding the accuracy of the pricing information provided herein. The pricing information provided by this website is strictly an estimate of prices, and The Willough at Naples Hospital cannot guarantee the accuracy of any estimates. All estimates are based on information provided by a prospective patient and do not include, among other things, any unforeseen complications, additional tests or procedures, and non-hospital related charges, any of which may increase the ultimate cost of the services provided. Any prospective patient should understand that a final bill for services rendered at The Willough at Naples Hospital may differ substantially from the information provided by this website, and The Willough at Naples Hospital shall not be liable for any inaccuracies.